Which of the following is an example of a Human Resources KPI?

The correct answer highlights a key aspect of human resources management by focusing on training costs. Key Performance Indicators (KPIs) in human resources are metrics that help to measure the effectiveness and efficiency of various HR-related activities. Training costs are particularly important as they provide insights into the investment made in employee development, which can directly impact overall organizational performance.

By tracking quarterly training costs, organizations can evaluate the effectiveness of their training programs. It allows HR to ensure that the resources allocated for employee training without exceeding budgets and also set benchmarks for future investments. This KPI can also be linked to other performance metrics, such as employee retention and productivity, providing a broader view of workforce effectiveness.

In contrast, customer satisfaction scores, monthly support ticket submissions, and monthly website traffic are metrics typically associated with customer service or marketing functions rather than human resources. Each of these metrics provides valuable information relevant to their respective departments but does not directly pertain to the management or development of human resources within an organization.